An A-Z of Process and Procedure Writing
Just kidding. I wouldn’t do that to you. Here are a few tips instead.
Full disclosure: I’m one of those people (assuming I’m not the only one) who actually reads the instructions for the new toaster and whatever else I bring home. I have a low level anxiety about burning the house down, but mostly, I’m just curious about how we explain things to one another. There is something so pure and simple about instructions, when written well, and risky (or hilarious), when done poorly.
Most planners become quite skilled at navigating processes and procedures. The planning systems we work in rely on them! Have you ever stopped to think about why they are the way they are, or tried to change them to work better for everyone?